TICKET AND VENUE POLICIES

This policy outlines both general venue and event-specific rules and guidelines for the Tempe Center for the Arts. Please note that some event-specific rules may vary.

TICKETING POLICY

ALL TICKET SALES ARE FINAL.

Everyone, including infants, requires a ticket. Pricing and schedule subject to change. All artists, dates, times and programs are subject to change without prior notice.

• Event and performance tickets may be picked up at Tempe Center for the Arts’ Box Office from the date of purchase until 30 minutes after the start of the event. To avoid delays, please arrive no later than 45 minutes before the event begins.
• If you need to purchase accessibility seating, you can do so by calling the TCA Box Office at (480) 350-2822 or emailing boxoffice@tempecenterforthearts.com
• If you need to request an accommodation to attend a performance at TCA, please mention your request to the ticket agent during the time of the purchase.
• Note:  Some performances are not recommended for children under specified ages. Please consult the Tempe Center for the Arts Box Office for questions.
  
  

REFUNDS, EXCHANGES AND LOST TICKETS

Refunds:

There are no refunds on tickets unless an event is canceled and not replaced. Should this occurs, Tempe Center for the Arts makes every effort to contact patrons to advise them of the change. Refunds are made to the original purchaser.

Exchanges:

Tickets may be exchanged to any performance within the run of a show but cannot be exchanged to a different show. Ticket exchanges must be completed at least 24 hours in advance of your scheduled performance. Only the original purchaser is authorized to make ticket exchanges or other changes to a ticket order. Once a performance has passed, tickets can no longer be exchanged.

TCA Experience Circle Member patrons have the privilege of exchanging tickets for another performance within the same season. Experience Circle Member patrons may return their tickets no later than 48 hours prior to a performance and select a new event within the same season at no charge.

There are no exchanges or credits for complimentary tickets, vouchers, promo codes, or other ticket offers. Promotions, offers, discounts, and prices are subject to change at any time. Approved order changes are subject to a $5 modification fee.

Lost Tickets:

Tempe Center for the Arts’ Box Office can reprint lost tickets at no charge. Tickets can be issued to the original purchaser with valid ID. Tickets will be kept at WILL CALL for the purchaser to pick up.

TICKET RESELLERS/SCALPERS

• Arizona Revised Statutes §13-3718, prohibits ticket reselling "within two hundred feet (200 ft) of an entry to the stadium, arena, theater or other place where an event is being held, or of the entry to a contiguous parking area" (Arizona Revised Statutes §13-3718). This 200 ft restriction includes, but is not limited to, the Parking Garage, Parking Lot, sidewalks, pedestrian pathways, roadways, parks and overall grounds surrounding the Tempe Center for the Arts facility.
• Any abuse of the Arizona Revised Statute or acts of sales associated with fraudulent tickets will be subject to immediate cancelation of all current and future accounts connected to offender and is subject to legal action.
• Scalpers, ticket resellers, ticket exchanges, ticket reseller websites, and ticket brokers are not recognized ticketing agents of Tempe Center for the Arts. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost, or stolen ticket that is not valid for admittance. Invalid, lost, or stolen tickets will be deactivated and thus will not be valid for entry into the venue. Anyone who purchases tickets from a third-party reseller or ticket broker does so at their own risk.
• We urge everyone to purchase tickets to events at Tempe Center for the Arts through Tempe Center for the Arts Box office (by phone or in person), online at tempecenterforthearts.com, or its authorized vendors. Tempe Center for the Arts cannot guarantee authenticity of tickets obtained through unauthorized sources: admission cannot be guaranteed, and the venue cannot contact you regarding time changes, show cancellations, etc. Tempe Center for the Arts does not condone the unfair and misleading practices of ticket brokers who profit at the expense of true fans.
• Tempe Center for the Arts reserves the right to void tickets with no refund if ticket scalping is found. Tempe Center for the Arts reports all violations of A.R.S. §13-3718 to local law enforcement and works with banking providers to restrict scalping.
• Tempe Center for the Arts reserves the right to cancel and void all ticket orders that have been purchased for the purpose of resale. Ticket orders will be refunded, excluding service charges and any applicable membership, and tickets will be considered invalid.

RESELLERS BEWARE: IN PERSON ID VERIFICATION MAY BE REQUIRED FOR FRAUD PREVENTION. ELECTRONIC TICKETS MAY ALSO REQUIRE IN PERSON ID VERIFICATION AND WILL CALL PICK UP FOR ENTRY. Tempe Center for the Arts reserves the right to reissue ticket barcodes on previously delivered tickets, including mailed and e-tickets, and require ID VERIFICATION and WILL CALL PICK UP. There are no refunds on tickets that have been reissued to WILL CALL pick up or tickets that require ID verification. WILL CALL tickets may only be picked up by the original account holder with valid photo ID. Ticket orders found to be in violation of our reselling policies may be canceled and tickets voided. Any known or suspected broker orders and ticket barcodes may be automatically void on the night of the performance without notice. Any ticket holder with invalid tickets purchased from a reseller will be presented with documentation of voided ticket, denied entry to the event, and will be provided instructions on how to request a chargeback from their credit card company. Entry requirements are subject to change. By purchasing tickets to Tempe Center for the Arts events, you agree to abide by entry requirements in effect at the time of the event. Please see full VENUE POLICIES below.

TICKET FEES AND TAXES

The State of Arizona sales tax is included in all ticket prices. Service charges also apply.

Service Fees:

A $1 service fee will be applied to each ticket sold over the telephone or at the box office window. A $3 service fee will be applied to each ticket purchased online.

Exchange Fee:

A $5.00 exchange fee per ticket may apply.

VENUE POLICIES

ACCESSIBILITY

Tempe Center for the Arts provides a wide range of accessible services and accommodations including, but not limited to:

• Accessible seating
• Accessible parking
• Accessible/family restrooms
• ASL signed performances (if not already scheduled, min. two-week advanced notice required)
• Listening devices
• Audio description
• Braille print programs (if not already scheduled, min. two-week advanced notice required)
• Large print programs (if not already scheduled, min. two-week advanced notice required)
• Sensory tools

Additional services can be provided with advanced notice (minimum of 2 weeks) by contacting the box office at boxoffice@tempecenterforthearts.com.

SECURITY AND SAFETY POLICIES

• All persons and items entering Tempe Center for the Arts are subject to search. Tempe Center for the Arts management reserves the right to refuse any item deemed a potential safety or security risk or with the potential to be a distraction to the event being held.
• Behavior that interferes with the event or disrupts other audience members or staff may result in removal from the event without refund or credit of the ticket price and fees.

FOOD AND BEVERAGES

• Outside food or beverage including alcohol are not allowed
• Covered beverages purchased in the Center’s lounge or portable bars may be brought into all theaters. Food and beverages are prohibited in the Gallery at TCA.

PROHIBITED ITEMS

For everyone’s enjoyment and safety, the following items are NOT PERMITTED:

• Illegal substances and paraphernalia
• Weapons of any kind including firearms, knives, tasers, etc.
• Fireworks or incendiary devices of any kind
• Harmful chemicals such as mace, pepper spray, etc.
• Posters or large signs (larger than 8.5” x 11”)
• Professional cameras / audio recording devices, flash cameras
• Balloons, silly string, selfie sticks
• Airhorns, or other noise makers
• Pets, skateboards, roller skates, and bicycles
• Animals that do not provide a service or task as defined by the Americans with Disabilities Act

Additional restrictions may apply. All terms and conditions subject to change without notice.